Online help desk software - ServiceIT
ServiceIT is a hosted online help desk software and knowledgebase
that allows you to easily provide support to your companies customers, clients or
staff anywhere around Brisbane, Australia or the world.
Our online help desk software has been designed to be easy to use and has features
usually only found in more expensive help desks. For a single monthly payment, you
can provide your clients with a fully branded online help desk that provides support
24 hours a day, seven days a week.
Here are just some of the reasons to choose
ServiceIT as your hosted online help desk software solution:
- Lifetime free upgrades - no upgrade fees. We update our online help desk
software regularly at no cost to you!
- SSL Fully secured connections via ssl *
- Reliable high-bandwidth network - our servers are hosted in a Sydney data
centre with 24x7 monitoring and daily backups.
- Complete email integration - the fully hosted helpdesk regularly connects
to and checks your specified support mailbox, generates helpdesk tickets from incoming
emails and sends replies back to your users.
- No hardware and software costs - you don't need your own server hardware,
you don't need server software and you don't need a database license
- No IT or infrastructure costs - we look after the network connectivity, firewalls,
Intrusion Prevention Systems and the server maintenance of your hosted helpdesk.
- Automated daily backups We have multiple scheduled backups, which includes
a daily database backup and a daily server backup.
* if required. Extra charges may apply
Online help desk software features
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Feature
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Description
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File Attachments
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Attach any type of file to a help ticket
|
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Conversational resolution
|
All tickets employ a conversational format between the ticket submitter and the
technician.
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Knowledgebase
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Selected tickets can be saved to the built in knowledgebase.
|
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Comprehensive reporting
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Get performance and usage reports in text or chart format.
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Email Notifications
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Email notifications sent for ticket submissions and updates etc.
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Single sign in
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Implement single sign in so your sites existing users can automtaically log in to
ServiceIT.
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Email ticket submission
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Monitor selected email addresses and automatically import support tickets
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Support "widget" for your website
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Easily add our javascript based support widget to any website to give your users
easy access to your help desk.
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Custom Form Fields
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Create your own custom fields for your support forms. Set your own options for ticket
statuses etc.
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Complete User Management
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Micro-manage all your help desk users and technicians. Set roles and permissions.
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Mobile support
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Detects and serves up mobile formatted content for iPhone, Android etc.
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Search Everywhere
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Searchable tickets and knowledgebase items
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Online help desk software screenshots
Online helpdesk software pricing
ServiceIT is a fully hosted online help desk software and knowledgebase
and costs from only $39.00 per month for up to 5 technicians with lifetime free
upgrades and support. Your online help desk software is hosted on our
secure servers with daily backups of your data. There are no fixed term contracts
so you can opt out at any time provided the required notice is given.
You also get to choose your own web address at our-desk.com for your online helpdesk
software (subject to availability)
ServiceIT Demonstration
If you would like a demonstration of ServiceIT to see how our online
helpdesk can help your company with customer support, please
complete our demonstration request form.
