Web Development Support Services
Support is a vital part of any professional web strategy.
Our web development support services are designed to make sure your website is kept
up to date, error free and to keep you informed and advised on key performance metrics
related to all areas of website development and maintenance.
BlueBay Solutions provides and recommends pre-paid web development support and website
maintenance, detailed website reports providing analysis, health and performance
indicators related to your website and formal service level agreements if required.
Whatever your web development support service needs, BlueBay Solutions can meet
them. If you can't find what you need from the list below, we can provide a tailored
service solution that suits your exact needs.
Website Support and Maintenance
The web development service support option is provided in pre-paid time blocks of
4, 8, and 24 hours. These can be used for any purpose related to website maintenance
such as email and telephone support, updating of content, finding and fixing website
errors, training and education or any small changes or alterations.
Pre-paid support blocks do not cover the cost of any additional site functionality
or installations. These need to be quoted separately and will vary depending on
your requirements.
All clients taking advantage of our pre-paid web development service support blocks
receive priority attention for any work requests. These service blocks are also
offered at a cheaper rate than a "pay as you go" option and are recommended for
anyone that needs regular and ongoing website maintenance.
Service Level Agreements (SLA)
Businesses or individuals that have more expansive needs or whose business practices require a
formal binding contract can request a BlueBay Solutions SLA. This option is provided on
application and will require approval from BlueBay solutions. Please contact us
for more information regarding service level agreements.
Website Performance Reporting
Regular website performance reports outlining key areas of confirmed website metrics
are a neccessity if you want to stay ahead of the competition and understand the
returns your website is delivering. We can provide website performance reports that
detail any problems with your site, analyse your website traffic or many other types
of reports dependant on your exact needs. The time needed to create these website reports
will vary based on your requirements.
Website Health Checks
Even if you are using a CMS like Page Factory that allows you to maintain and update your website
yourself, we still recommend you ask for a regular website health check. The suggested
interval can be anywhere between 3 months to a year although we recommend every
6 months. Your website will be thoroughly checked and a detailed report containing
our recommendations for action will be sent to you.
SEO Maintenance and Search Engine Reporting
Our SEO maintenance and search engine reports are among the most detailed in the
industry. We monitor and report on the most important metrics related to your website
as well as your direct competitors. If you take up one of our
SEO Packages, these
reports are included in the cost of your chosen package, otherwise charges will
apply and will vary based on the reporting required.
Website Hosting and Domain Name Renewal
Website and email hosting are provided with our web hosting packages
but we also provide a complete domain management service from domain registration
and delegation through to domain renewals. Allowing us to manage your domains on your behalf gives
you peace of mind. Never miss a domain renewal date again.
Do you want more information?
For more information on our support options or to purchase pre-paid support, please
contact us and we will send you
the information you need.
